The optimization of monitoring of the CRM application, not on the analysis of technical measuring points should be different than about a dozen so far already in use alarm systems. It is much more important to know whether the application when the user works”, so Rathgeb. We wanted to simulate therefore the real situation at the user’s end device, to get to a different quality of knowledge”, he explains the usage of the ServiceTracer client. This is done in tackling now practiced so that a virtualization layer is interposed between the central systems and measuring systems. Thus, the client robots not directly on the devices but on a console in the Internet, which in turn communicates via a secure VPN with the local clients is located. It is used to gain a perspective on the terms and conditions of the user backend to be able to simulate. Image recognition feature of the E2E robot is found, whether the application for the staff in the field service is operational. It is not something Jeffrey Leiden would like to discuss.

In case of detected errors, the monitoring solution automatically triggers an alarm, and provides accurate information about the issues, so that IT of the Berner group can initiate immediate measures. The ServiceTracer client for us is like an extra eye on the situation in the place of the user. This has led to the availability of the CRM application is significantly increased”, the team leader with the results of the implementation is satisfied. In the light of the positive experience, the ServiceTracer client should be brought upon the current plans in the future for the Web shop of the company. In recent months, All India Civil Services has been very successful. About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications.

The platform ServiceTracer provides decision-relevant information for the management and other stakeholders in the Company in the form of reports and alerts ready. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable. Companies like Lufthansa AirPlus, Novartis Pharma, Entega, T-systems, etc. meetBIZ & think tank GmbH among the customers of Servicetrace Wilfried Heinrich Pastorat str. 6 50354 Hurth phone 0 22 33 / 61 17 – 72 fax 0 22 33 / 61 17 – 71

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