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IBS: forum 8 d/complaint management at the 22.11.11 in Chemnitz Hohr-Grenzhausen, 09 November 2011: the IBS: forum 8D-Prozess will take place at the 22.11.11 in the TCC Chemnitz. In this context, participants receive valuable information, how a complaints management system with the 8D-Prozess works and how this can be used as a means to build customer loyalty. The 8D-Problemloseprozess has now established itself as a global standard. Improve the quality of service your company now and thus increase the loyalty of your customers. In the half-day event are handled under other topics: the 8 compulsory disciplines (process steps) in the detail of software support for 8 d Quality management with integration into the complaint management practical experience and best practice implementation of the guidelines by VDA and TS16949 in addition can be a sustainable guarantee and warranty management system to expand the complaint management system of the IBS CAQ suite. This allows all processes associated with the topic along the entire Value chain are made transparent and optimised significantly. More information and details about the events at events.

IBS AG is one of the leading providers of company-wide standard software systems and consulting services for the industrial quality, compliance management, production and traceability – the IBS AG. “According to the corporate philosophy of the productivity advantage” productivity the best practice solutions from IBS AG sustainable companies. While the IBS learns customer, in every phase of the project and also, the competent support provided by a team of experienced consultants and specialists. The IBS AG was founded in 1982 in around 200 staff in Europe and the United States. The company is in the Prime listed standard of the stock exchange in Frankfurt/Main (WKN 622840) and also member of the GEX-German entrepreneurial index. IBS AG software is in more than 4,000 customer installations in use around the world. These include, for example, BMW, BorgWarner, BOSCH, Caterpillar, Daimler, EN ElectronicNetwork, FCI automotive, Goodyear, Kimberly Clark, KEIPER, Liebherr, Magna automotive, Kautex Textron, Parker Hannifin, Procter & gamble, rock companies solar antenna, Porsche, Siemens, SMA like Audi, beam global, technology, ThyssenKrupp and W.L. Gore.