A quality instrument with application weaknesses Patientenzufriedenheits surveys are an integral part of quality management in hospitals to assess the quality of performance. The results of such investigations significantly depends on the used analysis (methodology, issues bow design) and implementation plan (target audience determination, organization etc.). But once implemented this parameter only in the rarest cases on their suitability to be checked. A study of benchmarking research initiative”of the Institute for economic analysis, consulting and strategy development (IFABS) in Dusseldorf was the question of what quality have Patientenzufriedenheits surveys of hospitals compared with the best-practice. For the survey practice was analyzed by 174 clinic departments of various hospitals and disciplines the conclusion of the investigation: A high degree of dissemination of Patientenzufriedenheits surveys in the hospital area is one on the best-practice standard measured low-quality of implementation of hand in hand. “However, this is expandable with little effort so that the thereof resulting, also improved quality of earnings the patient survey quality management tool” can be developed to a strategic control instrument for clinic work. The best practice comparison resulted in ten areas of approaches to optimization of survey quality: internal information policy survey methodology questionnaire design own image image matching differentiation according to patient group development of patient satisfaction benchmarking comparison systematic survey planning 360-degree analysis recommendation ready a studies summary report can be requested from the address.

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